Privacy Policy

Introduction

This Privacy Policy describes how StreamVista (“we”, “us” or “the Company”) collects, uses, stores and protects personal information when you visit our website, create an account or use our subscription services (the “Service”).

We are committed to handling your data responsibly and transparently, in line with applicable data-protection laws including the EU/EEA General Data Protection Regulation (GDPR) where relevant. By using the Service, you agree to the practices described here.

Information We Collect

We collect only the information we need to provide and improve the Service:

• Account & order details — such as your name, email address, WhatsApp/phone number, country and selected plan when you register or place an order.
• Payment information — processed by our payment partners; we do not store full card numbers on our servers (see the Payment Information section).
• Technical data — such as IP address, browser type, device and operating system, and connection diagnostics used for delivery, security and troubleshooting.
• Usage data — such as pages visited and actions taken on our website, collected via cookies and analytics.
• Support communications — the content of messages you send us when you request assistance.

How We Use Your Information

We use your information to:

• Activate, deliver, maintain and support your subscription.
• Process orders, payments, renewals and refunds.
• Respond to enquiries and provide customer support.
• Protect the Service against fraud, abuse and security threats.
• Improve our website, performance and features.
• Send essential service messages and, where you have agreed, occasional updates.
• Meet our legal, tax and regulatory obligations.

Legal Bases for Processing

Where data-protection law applies, we rely on one or more of the following legal bases: performance of our contract with you (to deliver the Service you purchased), your consent (for example, optional cookies or marketing), our legitimate interests (such as security, fraud prevention and service improvement), and compliance with legal obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep your session secure and understand how the site is used. Some cookies are essential for the website to function, while others are optional and used only with your consent.

You can control or delete cookies through your browser settings. For full details, see our Cookie Policy.

Analytics

We may use privacy-respecting analytics tools to measure traffic and understand how visitors interact with our website, so we can improve it. Analytics data is generally aggregated and used in a way that does not directly identify you.

Where analytics providers process data on our behalf, they are bound to use it only for the purposes we specify. You can limit analytics through cookie controls and browser settings.

Payment Information

Payments are handled by trusted third-party payment processors. When you pay, your payment details are submitted directly to the processor under their own security and privacy standards. We do not store complete card numbers or sensitive payment credentials on our servers.

We may retain limited transaction records — such as the amount, date, plan and a payment reference — for accounting, fraud-prevention and legal purposes.

Data Security

We apply appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or loss. These include encryption in transit, access controls and secure infrastructure practices.

No method of transmission or storage is completely secure, so while we strive to protect your data we cannot guarantee absolute security. You also play a role by keeping your account credentials confidential.

Third-Party Services

We share personal data with third parties only as needed to run the Service — for example, payment processors, hosting and infrastructure providers, communication tools and analytics providers. These parties may process your data only on our instructions and for specified purposes.

We may also disclose information where required by law, to enforce our terms, or to protect the rights, safety and security of our users, the public or the Company. We do not sell your personal data.

Data Retention

We keep personal data only for as long as necessary to provide the Service, comply with our legal and accounting obligations, resolve disputes and enforce our agreements. When data is no longer required, we delete or anonymise it.

International Data Transfers

Your information may be processed and stored in countries other than your own. Where data is transferred internationally, we take steps to ensure it remains protected by appropriate safeguards consistent with applicable data-protection law.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact us at privacy@streamvista.tv. We will respond within the timeframe required by applicable law.

Children’s Privacy

The Service is intended for adults and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The “Last updated” date shows when the current version took effect. We encourage you to review this page periodically.

Frequently Asked Questions

Contact Us

For any privacy questions or to exercise your data-protection rights, please reach out.